English

Managed IT services

Regular infrastructure support, maintenance and IT management, within the agreed service scope.

Original content

Os serviços geridos de TI destinam-se a organizações que precisam de acompanhamento periódico da infraestrutura. A Tibantu define com o cliente os equipamentos, os utilizadores, as responsabilidades e a modalidade de suporte abrangidos. O contrato estabelece o que é acompanhado e as condições de atendimento, sem pressupor cobertura ilimitada.

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Illustrative image: Managed IT services
Understanding the solution

How this service supports your business

Regular infrastructure support, maintenance and IT management, within the agreed service scope.

Technical and functional scope

The solution in detail

Technical solution

We plan ongoing IT management around your users, sites, equipment and priorities. Responsibilities, service hours, access permissions and escalation channels are agreed before support starts. Maintenance and reporting follow the contracted scope; service levels are not assumed without agreement.

  • IT inventory and priority assessment
  • Responsibilities, support hours and access definition
  • Maintenance schedule and periodic reporting

Implementation and assessment

We confirm the requirements and existing conditions before selecting equipment and scheduling changes. The agreed work is tested and handed over with operating guidance.

  • Users, sites and equipment
  • Service scope, responsibilities and required hours

The final scope, equipment, licences, schedule, costs and support conditions are defined in the proposal after assessment.

From assessment to follow-up

How we work

  1. Tell us your objectives, location, users and existing equipment.
  2. We assess compatibility, access conditions and the technical scope.
  3. Review the proposal, including costs, responsibilities and schedule.
  4. We carry out the agreed installation or configuration and tests.
  5. Receive operating guidance and the follow-up agreed in the proposal.

Frequently asked questions

What is needed to request a proposal?

Provide your contacts, location, goals, quantities and existing equipment. You may select several services without creating an account.

Are equipment and licences included?

Only when expressly listed in the proposal. Compatibility and valid licences are checked before implementation.

Can the solution be adapted to existing equipment?

We assess the current installation first. Reuse, integration, migration and any necessary replacement depend on compatibility and the agreed scope.

What may be included

  • IT inventory and priority assessment
  • Responsibilities, support hours and access definition
  • Maintenance schedule and periodic reporting

The final scope, equipment, licences, costs and conditions will be defined in the proposal.

Information for your proposal

  • Users, sites and equipment
  • Service scope, responsibilities and required hours
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